I’m pregnant/breastfeeding, can I use your products?
How can I review a product I’ve bought?
How should I store my Chellsy Nutrition products?
Payment
Currently, Chellsy Ltd only supports payment via PayPal. We do not keep and/or record any bank account information and all information will be saved on your PayPal account.
Free Delivery
How free shipping works?
We only deliver to UK Mainland. We do not deliver outside the UK. Your estimated delivery time will be 5 business days (excluding weekends and bank holidays) from the time of order.
Free Return
We offer Free Returns and 30 days “No Quibble Returns Policy” so you can buy with confidence. Customers matter to us. We will always ensure that you are happy with your product.
We guarantee your satisfaction with every product we sell and want you to be happy with your purchase. In the unlikely event that you are not satisfied with your transaction, please contact us through and we will resolve any issues immediately.
Steps:
1. For a return, please contact our customer service in advance, by e-mail at Customerservice@chellcy.co.uk
Customer service will note your return request and send you a return label via email.
Put the products you want to return back in the original box
Seal the box. All items must be returned in their original condition and their original packaging
Stick the return label on the box over the original label with your address.
Drop off the box free of charge (e.g. Hermes point)
Track Package
Once you have confirmed your order, we will keep an accurate status until your package is handed over to the carrier. You can track the status via your account on our website.
As soon as your package has been sent, we will also confirm this by e-mail.
After collection by the carrier, you can track your package thanks to the carrier’s tracking application. An email will be sent to notify you.
If you choose to collect your package from our website, you will be notified by email once your package has arrived at its destination.
Privacy Policy
What is your privacy policy?
We care about the privacy of our customers. Please read our entire Privacy and Security Policy.
Is my credit or debit card information kept secure?
PayPal keeps/records your bank account details and we do not store any payment information
Is my personal information kept secure?
We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your personal information. Chellsy Ltd does not share customers’ information with any third part company.
Recyclable
Are your packs recyclable?
Yes, all our packaging is recyclable, and we’ve chosen to use lightweight pouches for our powder products to minimise our transport-related carbon footprint.
I’m pregnant/breastfeeding, can I use your products?
We recommend you ask your physician before using our products while you are pregnant or breastfeeding.
In general, our products are very safe to use as they are made with healthy and natural ingredients. However, some contain natural energisers and sources of caffeine, so as with all food supplements,
How can I review a product I’ve bought?
Please contact our Sales team at sales@chellsy.co.uk, if you’ve bought one of our products and would like to leave a review. Once our team verifies your purchase, they will publish your review on the product page.
How should I store my Chellsy Nutrition products?
Once opened, we recommend you keep your supplements sealed in a cool and dry area, away from direct sunlight and out of the reach of young children.
Liability and Responsibility
We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third-party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
complaint
Do you have a complaint about the service or a product?
Send us an e-mail to complaint@chellsy.co.uk with the details of the order.
You can pay for your online purchases with your credit card. Currently Chellsy supports payment via PayPal.
Once you have confirmed your order, we will keep an accurate status until your package is handed over to the carrier. You can track the status via your account on our website.
As soon as your package has been sent, we will also confirm this by e-mail.
After collection by the carrier, you can track your package thanks to the carrier’s tracking application. An email will be sent to notify you.
If you choose to collect your package from one of our pharmacies, you will be notified by email once your package has arrived at its destination.
You have a cooling-off period of 14 calendar days, counting from the day of delivery, to cancel your purchase. If you wish to make use of your cancellation right, please inform Multipharma by means of the form ” Right of withdrawal Multipharma ” which you can send by post to the address Multipharma CV, Attn Multipharma Online, Marie Curie Square 30, 1070 Anderlecht , or by e-mail, to the address online@multipharma.be .
- For a return, please contact our customer service in advance, by e-mail at customerservice@chellsy.co.uk
- Customer service will note your return request and send you a return label via email.
- Put the products you want to return back in the original box
- Seal the box.
- Stick the return label on the box over the original label with your address.
- Drop off the box free of charge at your post office or postal point.
For complaint, please send us an e-mail to:
– About a product: complaint@chellsy.co.uk
– Delivery: sales@@chellsy.co.uk
What is your privacy policy?
We care about the privacy of our customers. Please read our entire Privacy and Security Policy.
Is my credit card information kept secure?
We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information.